FIXED WITH UPDATE 7.5.2 MAC OS X 10.11 EL CAPITAN IS SUPPORTED
Nearly a week into the general release of Apple’s latest and greatest Mac operating system OS X 10.11 code name El Capitan we are starting to hear of some issue with Olympus Mac transcription foot pedals, namely the RS-28 and RS-31 USB foot controls. From what we can ascertain so far the issue appears to be no functionality from the foot pedals while connected to a Mac running DSS Player Plus v7 version v7.5.1 on OS X 10.11
We have been in contact with Olympus Australia and they are doing all they can to find an answer and resolution with the boffins based in Japan.
Thankfully the use of hot keys is not affected, so although painful, transcription can still be completed using the keys rather than the pedal for now.
As soon as we get any updates on the situation with suggestions on work arounds, patches or software updates we will post.
**UPDATE** 24th October, 2015
In an email exchange with Olympus today I heard that a fix is being tested and is on-track for release by the end of October. Also, one of our readers posted a comment saying they too had been advised by Olympus of a fix coming soon. Of course nothing official from Olympus (anywhere from what I can see) but let’s hope something appears in the next week.
**UPDATE** 20th October, 2015
Sorry all still no updates or revised E.T.A. of when a fix will be available.
If you happen to have access to a Windows PC you can install the Windows Olympus transcription module and use your RS-28 or RS-31 USB foot pedal. This may at least allow you to transcribe with a pedal in the short term. The Windows software requires a licence, for this you have two options:
- Download and install the Windows transcription module in trial mode. This will give you 60 days of full use of the Windows software. Details on how to install in trial mode and where to download from via this link: dictat.es/trial
- If you have your green square piece of paper which has your Mac licence key on it you will notice you also have a Windows licence key that you could use. Your Windows licence key starts with the letters RT5xx or RT6xx depending on the version. If you have RT5xx then you will need version 5 of the Olympus DSS Player Pro transcription module, you can download that from here: dictat.es/r5 – If you have RT6xx as your licence key then you will need version 6 of the Olympus transcription module software called ODMS, you can download that from here: dictat.es/r6
As an avid Mac user it causes me angst to offer Windows as a short term alternative, but it is what it is. More updates as and when we get them.
**UPDATE** 7th October, 2015
Olympus Australia have released a notice to the Professional Audio dealers to confirm that they are aware of two issues with DSS Player Plus v7 for Mac since the Apple Mac OS X 10.11 El Capitan Upgrade:
- Previous and current Installer files are unable to be executed.
- Connected devices are no longer recognised by the application after a user has upgraded their OS version to OS X10.11.
Although there is no official support for DSS Player for Mac within this environment at this time, Olympus are currently working on an update to resolve these issues, and anticipate that this will be available by mid to late October.
In the interim, we suggest that users do not operate DSS Player for Mac on Mac OS X10.11 (El Capitan) until such time as these issues have been resolved.
Olympus’ advice is to not upgrade yet, but for many of you it is too late. Further updates as and when they are received.