With the launch of Windows 10 worldwide on July 29th, 2015 and the subsequent slow rollout to those who had reserved their copy, we have finally received our update from Windows 8.1 to Windows 10 today. The upgrade itself was fairly quick, taking around 15 minutes and one reboot. Of course the first thing we did was check Olympus ODMS, both dictation module and transcription module and initial tests are good, no obvious compatibility issues.


Olympus ODMS dictation transcription module with Windows 10

We approached Olympus for official confirmation of Windows 10 compatibility with Olympus Dictation Management System (ODMS) and as yet there is none, but we can be assured that a) the Olympus techs are hard at work testing every little detail of ODMS and Windows 10 and b) as soon as we hear about it we will tell you.

Have you upgraded to Windows 10? How are you finding it? Leave us a comment or tweet us @dictates #Dictate

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25 Responses to So Far So Good … Olympus ODMS R6 and Windows 10

  1. John Hill says:

    I have recently upgraded to Windows 10. I find that my ODMS Dictation software has no sound. That is, I cannot hear the file being played back. Has anyone else had this problem?

  2. Dave says:

    Hello John

    This issue come up a lot even pre Windows 10. It is usually an issue or setting with the PC sound card, not an issue with the ODMS software. When you play back audio in ODMS do you see the sound level bars moving? Usually they will be moving but no sound. Just double check your audio output settings and also ensure that you can hear sound from other sources via your headset (just spin up a YouTube video to test).

    Dave
    Dictate

  3. Jason says:

    we have just upgraded a workstation to windows 10 and after the update ODMS 6.2.0 crashes after about 20 seconds

    with a Dictation module has stopped working error and closes

    We have updated to the latest version 6.4 and patch 008 and the result is the same can anyone assist please ?

    Thanks

  4. Dave says:

    Hello

    You need R6.4.0 which I see you have upgraded to. You may need to fully remove all remnants of 6.2.0 by uninstalling and then re-installing 6.4.0 – there is also a “clean” tool available to tidy up the registry entries. If you are still having issues please let us know sales@dictate.com.au and we can communicate with Olympus for you. We have had no clients with issues on Windows 10 and R6.4.0 yet.

    Hope that helps.

    Dave
    Dictate

  5. Bluebell says:

    i have a DS-330 voice recorder.

    I have a new PC with Windows 10 Pro 64 bit.

    My previous PC was running Vista. I originally had DSS Player 2002 installed, which then went through a couple of upgrades to Version 7.4.1 (Module 3).

    I can’t install any newer upgrades under windows 10 as I don’t know if it is safe to install from my original CD with 2002 on it. I’m not sure where to find any suitable upgrades either.

    Is there any way I can get up and running under “windows10” or do I have to get a new recorder?

  6. Dave says:

    Hello

    You would need to update your software i’m afraid to be able to playback the .dss audio files created by the recorder. Your best option would be ODMS Dictation Module which is Olympus part number AS-7001 which will allow you to listen to the .dss files you have created and to send them via email or drop onto a network share or FTP.

    If however you do not need to listen to your recordings on your PC but just need to send them to a typist then no software is required. Just USB connect the recorder and use Windows Explorer to browse the connected USB drive and drag/drop the .dss auto into an email and send.

    I hope that helps.

    Dave
    Dictate

  7. Bluebell says:

    Hi Dave
    Thanks for your reply and advice.
    If I send the .dss files to a typist won’t they require the software to listen to them?

  8. Dave says:

    Hello

    Yes they will. The Olympus software on Windows to transcribe is different to the software that comes with the pro dictaphones. To transcribe they will need the ODMS Transcription Module (supplied in the AS-7000 pro transcription kit). The person with the recorder has the Dictation Module which just allows dss and ds2 playback and automation around sending audio files.

    Hope that helps.

    Dave
    Dictate

  9. T says:

    we are so frustretd. Bought a DS 7000 and installed the 6.3.1 sofware which came with the recorder, Its not wroking. We have windows 10 and the company doesnt reply to our emails

  10. Dave says:

    Hello T

    The version of software you are using (v6.3.1) is an older version of the ODMS software and prior to the Windows 10 compatibility release. You should upgrade your software, which is free with the licence you hold, to version 6.4

    You can download the latest version (6.4) of the Olympus ODMS software from here: http://dictat.es/r6

    You can also approach Olympus directly in your part of the world for assistance if your dealer is non responsive. However all Olympus Professional Audio resellers are well trained in both customer service and support so please also check that the company you bough your DS-7000 from is an official dealer. Regardless, people like us will help you.

    Please let me know how you go with the upgrade. You must have your ODMS licence key handy, your licence key will start with the letters RD6xx.

    Dave
    Dictate

  11. T says:

    Dave thankyou for sending me the 6.4 link which I have downloaded. I have also upgraded the firmware on my DS 7000. I am now able to transfer the dictation to the module but I am still having problems sending the dictations out via email. Any suggestions please.

    Thanks again!

  12. Katrina Baldwin says:

    Is there any issue that you know of between ODMS Transcription Module 6.4.0.0 and Office 365? My office products keep “Not responding” when this software is loaded on my computer. I have done a soft reset and a factory reset on my laptop. Office works fine before ODMS is loaded.

  13. Dave says:

    Hello Katrina

    Yes there was a recent patch that Olympus released for ODMS which included support for Microsoft Office 2016 and some fixes with Office 365. You should download and install the patch and see if that resolves your issue first. If not then please let me or your Olympus dealer know so that we can assist you further.

    http://www.opdsupport.com/downloads/files.html?folder=3.%20Patches/1.%20ODMS

    Thanks

    Dave
    Dictate

  14. Clark says:

    Hello Gang,

    We are operating on an older version of ODMS (5.0.14.0), have been for a while. We recently retired our medical records manager and needed to migrate our dictation upload ability to the new employee. Our IT department copied over the old software to the new WIN 10 profile and we cannot get the DS-5000 to upload the files now. I am contemplating having them install the new software version (downloaded from the Olympus website), I assume our old RD License# will work (??) and try that.
    Thoughts?
    Thank you!

  15. Dave says:

    Hello Clark

    The version you have R5.0.14 was called DSS Player Pro and was replaced by version 6 of the software which also changed its name to ODMS. R5 is discontinued, no longer supported and as you have found not Windows 10 compatible. Having said that, I do know some users have installed R5 on Windows 10 and are using it still although this is not advised.

    The licence key you have for dictation module will be RD5xxx, you can not use this to install ODMS R6 (R6 licence keys starts RD6xx). But there is good news, Olympus have an upgrade option from R5 to R6 which is much cheaper than buying a new R6 licence.

    In Australia the part numbers are as follow, these may differ in other countries:

    AS-7003 Upgrade from DSS Player Pro R5 DICTATION Module to ODMS R6
    AS-7004 Upgrade from DSS Player Pro R5 TRANSCRIPTION Module to ODMS R6

    FYI you can install ODMS R6 and use it for 60 days for free in trial mode, I suggest you do that initially which buys you time to fully test R6 on your new device. Click here for info on how to initiate trial mode for ODMS.

    Note: If you buy an Olympus upgrade AS-7003/AS-7004 you must still have access to your R5 licence key while doing the upgrade.

    I hope that helps.

    Dave
    Dictate

  16. Alex says:

    Good Evening,

    Just upgraded the computer from 7 home to 10. We remote in to a server that is running windows 7. Trying to run ODMS 6.2.2.0 program opens as usual but the play buttons do nothing.
    Have tried the shortcut key and the foot pedal and the play in the drop down menu.
    FF and rewind work. Have tested sound on PC and in the remote session ok. But the play counter doesn’t even move. Spoke to another transcriptionist and they had the same issue. and that someone remoted in and was an easy fix. Wondering if you know what the fix could be?

    Regards

    Alex

  17. Dave says:

    Hello Alex

    If you have gone from Windows 7 to Windows 10 then you must be on at least version 6.4.0 of ODMS as this version and above supports Windows 10. You can download the installer from here dictat.es/r6 which will upgrade your existing version. This will upgrade both dictation and transcription modules.

    Let us know if this does not resolve your issue.

    Dave
    Dictate

  18. Susie Parker says:

    Hi
    Please help! I am transcribing dictation from overseas on ODMS version 6 which is emailed to me in an email attachment. Started yesterday and everything fine. Today I had trouble downloading email attachments into ODMS. Finally did this but the worst thing is now footpedal won’t play dictation and message is saying ‘dictation cannot be played. Audio device to play dictation cannot be found. Please confirm audio output device is enabled’. I note the bar that comes up when I go to play dictation is greyed out for ‘play’ as well. Thanks.

  19. Dave says:

    Hello Susie

    I have emailed you direct to see if I can help. Sounds like a sound card issue but will help you troubleshoot.

    Dave
    Dictate

  20. Dalton says:

    I have upgraded from windows 7 to windows 10. I have ODSM version 6.2 but have upgraded it to 6.4. The computer I am using it on is connected to a Domain and I need to map the folders to certain network folders so the dictation can be uploaded and recieved by everyone in the office. When I go to map these folders the software cannot see my network drives nor can it find my server that holds these network drives. Any ideas as to what is causing these issues?

  21. Dave says:

    Hello Dalton

    Perfect that you have moved to the latest version of Olympus ODMS 6.4 for Windows 10 support. Your issue sounds more related to the computer itself not being able to see network drives. A good test is to go to Windows Explorer and see if you can connect or map to the network drives you need. Once you have the working through Explorer it should open up those drives in the ODMS folder mapping config.

    I hope that helps.

    Dave
    Dictate

  22. Pennie Liddle says:

    we are using Windows 7 with DS-2300 digital voice recorders, DSS Player Standard 2 and DSS Player Version 6 which has been upgraded to I believe Version 7, then we had to get new peddles for the transcribers and bought RS27 foot switch, now our company is upgrading to Windows 10 and I see that our software will be okay but I don’t know if we need knew foot pedals (switches), can you tell me if the RS 27 will be compatible with Windows 10 and the current software we have now?

    Thanks

  23. Dave says:

    Hello Penny

    Thank you for your message. Unfortunately in Australia we do not have the RS-27 model, we only have the RS-28 and RS-31. I just consulted our local Olympus compatibility chart but that too does not cover RS-27. You would need to contact Olympus America – getolympus.com for specifics on RS-27 and Windows 10 compatibility. If you have no luck with Olympus US please let me know, I will find a way to get the answer in the US for you.

    Thanks

    Dave
    Dictate

  24. Roger Pearce says:

    Hi Dave,

    Another question from Australia.

    We have an issue with the ODMS 6.4 when the program starts on Win10 it immediately freezes. It has been fine for a year of more since we upgraded to Win10 but in the last two week the program crashes.

    I just purchased 2 new DS-7000 and loaded the 6.4 software that came with the machine and the ODMS program locks on opening. It does not matter whether DS unit is attached or not the program still freezes.

    I emailed Olympus Australia who said it was a problem with our machines and they had never heard of it. Unfortunately they were unwilling, or unable to assist.

    I can include the error codes if required if we communicate via email.

  25. Dave says:

    Hello Roger

    Thank you for your message. Olympus have just released a patch for ODMS for Windows, patch 0016, which should be applied which will resolve your issue.

    Details of the patch in our blog post : https://dictat.es/patch0016

    Thanks

    Dave
    Dictate

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