How to reset your ODMS Cloud password

If you are an existing user using the OM System ODMS Cloud dictation and transcription workflow solution you can do so via the ODMS Cloud web portal. The can be done on a Windows PC or a Mac and you must have ready access to your email as during the password reset process you will be sent two verification codes.

ODMS Cloud Two Factor Authentication

At the time of writing, OM System (the new name for Olympus Audio), uses two factor authentication to access the ODMS Cloud. The only option for multi factor authentication is via email only, there is currently no option to use a third party tool like Google Authenticator, Microsoft Authenticator or similar.

ODMS Cloud Verified Users

Only verified users can issue a password reset. Verified users can have an Author or Transcriptionist role (both of which require an ODMS Cloud license) or an ODMS Cloud administrator, no licence required. You can be a verified user in one of two ways.

1. You had your Olympus ODDS licence or admin email migrated to the replacement ODMS Cloud solution or
2. You have been invited as a user by the admin of your ODMS Cloud account and have verified that you have access to your email address

ODMS Cloud Password Reset Process

The process to reset your password involves the following steps:

1. Go to the ODMS Cloud web portal – https://odmscloud.omsystem.com
2. Click on Existing User Sign In
3. Click the Forgot Your Password link, no need to enter your email address here
4. Once you have clicked Forgot Your Password, now enter your email address a click Send Verification Code
5. Check your email, find the verification code just sent, copy and paste it into the Verification Code field and click Verify Code
6. Enter your email address again and click Send Verification Code
7. Collect the verification code again from your email and type the code into the Verification Code box and click Verify Code
8. Now you can enter your new password

ODMS Cloud User Password Minimum Requirements

Simple eight step process. Note that the rules for ODMS Cloud user passwords are:

• Must be from 8 to 64 characters long
• Must include a lower and upper case character
• Must include a number
• Must include a symbol

ODMS Cloud Password Reset – How To Video

We have created a video showing the ODMS Cloud password reset process:

ODMS Cloud Help & Support

Need help with ODMS Cloud? Want to try the ODMS Cloud 30 day free trial? Contact us at Dictate Australia (we support customers globally)