If you, like me, are keen to get your hands on the latest and greatest Mac operating system, OS X 10.13 a.k.a. High Sierra then hold your horses, especially if you use the Olympus DSS Player Plus for Mac software for transcription or to listen to your .ds2 audio files.

After my upgrade from Sierra 10.12 to OS X 10.13 when I ran DSS Player Plus v7 (v7.5.3) for Mac I was prompted for my serial number:

DSS Player Plus for Mac OSX 10.13 Issue Problem Error


This was immediately odd as this was entered long ago when the software was first installed but I played along and entered my license key, in fact I entered several serial numbers that I have, all with the same result “The license number you have entered is incorrect. Please confirm your license number.“:

The license number you have entered is incorrect. Please confirm your license number.


Looks like a compatibility issue with Olympus DSS Player Plus v7 and Apple’s latest OS X 10.13 – our advice is to hold off updating until this is resolved. We have notified Olympus and will update this post with news as and when we get it.

Share →

4 Responses to OS X 10.13 High Sierra Update Breaks Olympus DSS Player Plus for Mac Software

  1. Edwin Henkelman says:

    any indication / timepad?

  2. Dave says:

    Hello Edwin

    No news as yet but Olympus have confirmed to me that it is now a known issue. All they had to do was read my blog to see that 🙂 As soon as a fix is available I will update this post. Unfortunately, it shows again the lack of love for the Mac platform from Olympus, when OSX 10.12 was released it also broke DSS Player Plus for a few weeks.



  3. Carole says:

    Thank you for this, I thought I was going mad!

  4. Dave says:

    Hello Carole

    I am glad we could be of help. Please keep an eye on our blog, as soon as we hear of a fix we will post the details.



Leave a Reply

Your email address will not be published. Required fields are marked *