This month we have seen the demise of some digital notetakers from Olympus’ current range. Out go the Olympus WS-550M, VN-5500PC and VN-6800PC. The VN series recorders ends the line of super cheap discount recorders although some will still be available in the short term through national chains like Officeworks, no loss there I was never a fan of these.

The dropping of the WS-550M was a bit of a surprise, traditionally Olympus kept a range of two or three recorders in a series line up, with the loss of the WS-550M this just leaves the WS-450S and the WS-560M as the two remaining WS series recorders. These are fantastic little recorders with amazing audio pickup.

Not content with dropping recorders Olympus also have some new recorders in the pipeline for next month, we are just waiting for confirmation before announcing what they will be. You will be pleasantly surprised, some very cool recorders are coming.

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Philips Dictation in Australia have just updated their website to allow online registering of certain Philips recorders giving the end user an extra year of warranty for free.  All Philips voice equipment comes with a 1 year warranty as standard, by registering your purchase that will be extended by Philips to two years, so well worth doing for an extra five minutes of your time.

The warranty upgrade only applies to the Digital Pocket Memo recorders, the 955 Conference Kit, SpeechMikes and all other dictation equipment except the Digital Voice Tracers. The warranty upgrade doesn’t just start from now, if you have bought any of the above covered products in 2010 it can be registered for the free warranty upgrade.

Click here to register your Philips dictation product for two years warranty.

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Olympus Imaging who this year took over the distribution of Olympus voice products in Australia have recently allocated Gold and Platinum status to a select few Olympus resellers Australia wide. This restricts the number of resellers able to sell the Pro range of digital dictation and transcription products and software; the DS-5000, DS-3400 recorders and the AS-5000 transcription kit and AS-5002 transcription module software. We at Dictate Australia are proud to have become a Gold Olympus partner.

What does this mean this to the resellers. Well not much has changed for most of us, we are required to keep a healthy stock of all Pro line recorders and we are all required to be trained in the Pro recorders and software, all of which we already are. We also have more direct access to our own personal Olympus representative who can assist us and you in making sure you get the right solution for your business. Your business could be a one person shop with outsourced transcription or a large hospital or legal practice with offices around the country, both Dictate Australia and Olympus will be there to help you plan for your needs.

As we are based on the NSW Central Coast, our office is in Erina, we are able to offer demo’s of the Olympus products in our office, just call to arrange a time. If you are in Sydney we can arrange to come to you for a demo and a chat, of course this is all obligation free and there is no hard sell (I am personally not a fan of hard sell as I will buy anything if subjected to it – I currently own several time shares in Spain and frequently change my phone/internet/gas/electric provider when they come knocking at my door ), this is just an opportunity for you to have a hands on look and feel and a chat about how the recorders and transcription kits work.

As we are a national reseller for Olympus those of you outside Sydney don’t lose out either. We are available as always by phone for advice and information at any time, if you have a question about any aspect of dictation or transcription just give us a call. We can also support you remotely using our direct connect support software can connect to your PC or Mac and help you with any issues. We run both Windows (XP, Vista, 7) and Mac in the office.

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Olympus have today announced that end of life has been declared for the three remaining analogue microcassette recorders in their Australian product range, they are the model numbers J500, J701 and J711. This will leave Olympus with a fully digital range of voice recorders and dictaphones.

Also joining the recorders in the dim and distant past will be the Olympus 1 pack and 3 pack 60 minute microcassettes. So even if you cling tightly to your old microcassette player thinking you will never let go and embrace digital, Olympus are turning the screw that little bit more by taking away the fuel for the old recorders engine, the tapes themselves. Sure, you can re-use your tapes … over and over and over and over … but one day you will have to admit that they are poor quality, a pain to store and even harder to find a recording.

Olympus are running out their remaining stocks which are already low and then that will be it. If you are nervous about moving to digital voice recorders don’t be, we are here to hold your hand and give you the advice you need. Just drop us a line at sales@dictate.com.au.

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Today, 15th December 2009, is day one for Olympus Imaging as they become the new distributor for Olympus voice products within Australia and New Zealand. Olympus Imaging has taken over from Nationwide Dictating who, after fifteen years of voice distribution, have called it a day. The Olympus website for information on Olympus voice products in Australia and New Zealand is now www.olympus.com.au along with Dictate Australia.

So what does this mean for the resellers and more importantly the consumers of Olympus Voice products? For the resellers we now deal with one national office instead of being split across the country, the Nationwide Dictating head office in Melbourne has been closed along with the Brisbane and Sydney offices. Olympus Imaging will operate from one location in North Ryde in Sydney. Some key staff from Nationwide Dictating have been retained by Olympus Imaging which is great news as their valuable experience and knowledge of the Olympus Voice products will be retained and will allow the resellers to continue to have excellent second line support for questions and solutions.

For the consumer we already see some good news. The latest reseller price lists have just been released today and the pricing of most top of the line professional recorders has dropped making the best digital voice recorders in Australia even more affordable, there are some huge reductions. Some examples:

• Olympus DS-5000 old RRP $995 incl. GST, new RRP $845 incl. GST
• Olympus LS-10 old RRP $895 incl. GST new RRP $595 incl. GST
• Olympus WS-550M old RRP $395 incl. GST new RRP $199 incl. GST

Along with the new price lists we are also seeing yet another change in the voice recorder product range. Gone are the excellent meeting recorders the DS-40, DS-50 and DS-65 replaced by the newer DM-450 and DM-550 models.  Also added are some of the latest voice recorders available in the UK and US that we in Australia usually have to wait for, like the LS-11 PCM music and nature sound recorder. Also new to Australia will be the VN-6800PC note taker.

Like us here at Dictate Australia, most Olympus Voice resellers will be re-jigging their pricing over the next few days and adding in the new Olympus products. As soon as we can we will get new models in for review.

Welcome Olympus Imaging to the world of digital voice and good luck.

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This is a hot topic in the transcription world currently. The new DSS Pro (.ds2) audio format now in use by default on all the Olympus digital dictaphones: DS-2400, DS-3400, DS-5000 and DS-5000iD. It is a hot topic for a couple of reasons, often a transcriber can not play the new .ds2 audio files because:

1. Transcriptionist has an older Olympus transcription kit (AS-2300 or AS-4000)
2. Transcriptionist uses free Express Scribe software

There are a number of ways to get around this glitch and the options depend on what you have already and what operating system you use. I will try to cover all possible solutions, if I miss one please let me know and I will update this post. What I will say right from the outset is that these solutions are work arounds for typists who choose not to stay up-to-date with the latest software. By purchasing an Olympus AS-5000 transcription kit (or just the DSS Player Pro transcription module software AS-5002 if you already own an RS-28 Olympus foot pedal) all these issues will go away. The latest DSS Player Pro transcription module is fully compatible with the DSS Pro (.ds2) audio files.

So let me try and cover all options for those who do not have the latest DSS Player Pro transcription module.Dictation with Olympus DS-3400/DS-5000/DS-5000iD Mac or Windows User – Typist with Olympus AS-4000 transcription kit on Windows

The AS-4000 transcription kit comprised a foot pedal, headset and DSS Player Pro version 4 transcription module software. Using the DSS Player Pro version 5 software which comes with the DS-3400/DS-5000/DS-5000iD the DSS Player Pro version 4 transcription module can be updated, free of charge, to DSS Player Pro version 5 transcription module. Thereby giving you a transcription kit compatible with the new .ds2 audio files. However, you must have an RS-28 transcription foot pedal, the older RS-26 transcription foot pedal will not function with DSS Player Pro version 5 transcription module. The upgrade will generate a new licence key specifically for the DSS Player Pro version 5 transcription module. You must write this licence key down and keep it safe. I suggest write it on a post-it note and keep it with the DSS Player Pro version 4 software CD and licence key.

Dictation with Olympus DS-3400/DS-5000/DS-5000iD Mac User – Typist with Olympus AS-2300/AS-4000 transcription kit on Mac

As you will likely already know, the functionality of the DSS Player Version 7 Plus on the Mac lacks some of the functionality of the DSS Player Pro v5 software for Windows. One key feature missing is the ability to set Classic Mode on your Pro Series recorder through the Mac software, this can only be done using the Windows dictation module. Therefore you will either need a Windows machine to install the DSS Player Pro v5 dictation module to change the default recording mode on your dictaphone or if you run Windows on your Mac using virtualisation software (VMWare Fusion, Parrallels, VirtualBox) you can set it using your Windows virtual machine.

If you do not have a Windows machine available your options are: 1. Upgrade your transcription kit to an AS-5000 or 2. Auto convert on download all dictation recorded on your DS-3400/DS-5000/DS-5000iD to .aif format which can be transcribed by older Olympus transcription kits on Mac. On your Mac select Preferences and then click the Download tab. Then tick “Convert to AIFF file during download”, see below.

Dictation with Olympus DS-2400 – Typist with Olympus AS-2300 transcription kit on Windows

The AS-2300 transcription kit comprised a foot pedal, headset and DSS Player Standard version 4 transcription module software. Using the DSS Player Standard version 5 software which comes with the DS-2400 the DSS Player Standard version 4 transcription module can be updated, free of charge, to DSS Player Standard version 5 transcription module. Thereby giving you a transcription kit compatible with the new .ds2 audio files. However, you must have an RS-28 transcription foot pedal, the older RS-26 transcription foot pedal will not function with DSS Player Standard version 5 transcription module. The upgrade will generate a new licence key specifically for the DSS Player Standard version 5 transcription module. You must write this licence key down and keep it safe. I suggest write it on a post-it note and keep it with the DSS Player Standard version 4 software CD and licence key.

Dictation with Olympus DS-3400/DS-5000/DS-500iD on Windows – Typist with Express Scribe on Windows

For this combination we have a few options:

• Set the recorder (DS-3400/DS-5000/DS-5000iD) to record in .dss format (known as Classic mode) by default instead of .ds2
• Convert the audio from .ds2 to .dss before sending to the typist
• Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)
• Typist purchases the DSS Player Pro version 5 transcription kit (AS-5000)

Set the recorder (DS-3400/DS-5000/DS-5000iD) to record in Classic Mode by default

Using the DSS Player Pro version 5 dictation module it is possible to set the DS-3400/DS-5000/DS-5000iD to record by default in the .dss audio format, this is know as “classic mode”. This is set in the dictation module software itself and the setting uploaded to the recorder. View ourvideo demonstrating how to set Classic Mode.

Convert the audio from .ds2 to .dss before sending to the typist

With the files from the recorder loaded into the DSS Player Pro dictation module it is possible to convert the file format from .ds2 to .dss by simply right-clicking on the file and selecting “Convert Dictation..” and then select the audio format you want to convert to, the choice includes .dss

Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)

This is the cheapest option for the transcription typist. The dictation module software is the same software that comes with the DS-3300/DS-5000/DS-5000iD, this can be installed on a Windows PC and can be used when receiving a .ds2 file simply for audio file conversion to .dss. If you are an independent or outsourced transcription business this is a cost effective solution as the AS-5001 (DSS Player Pro dictation module) is only RRP $160.00 incl. GST. By using the DSS Player Pro version 5 dictation module you can continue to use Express Scribe. Do not be tempted to ask to borrow the software CD that comes with the recorder, the licence is a single user licence and would have been used and registered when the person using the recorder would have installed their software.

Typist purchases the DSS Player Pro version 5 transcription kit (AS-5000)

This is for the serious transcriptionist. The AS-5000 kit comes with all you would need, Olympus RS-28 foot pedal, transcription headset and DSS Player Pro version 5 transcription module. This is the perfect accompaniment to the DS-3400/DS-5000/DS-5000iD recorders and can be set to automatically receive and load transcription from these recorders. All the features available in the dictation module are passed to the transcription module like prioritisation and audio notes. The RRP for the AS-5000 kit in Australia is $525.00 incl. GST – note this kit will accept audio from ALL Olympus digital voice recorders.

Dictation with Olympus DS-2400 – Typist with Express Scribe on Windows

It is not possible to set the DS-2400 to record in “classic mode” like the Pro series dictaphones. So this leaves the transcriptionist with only a couple of options.

• Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)
• Typist purchases the DSS Player Standard version 5 transcription kit (AS-2400)

Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)

As just covered above, this is the cheapest option for the transcription typist. The dictation module software is the same software that comes with the Pro series recorders DS-3300/DS-5000/DS-5000iD and can be installed on a Windows PC for audio file conversion from .ds2 to .dss. If you are an independent or outsourced transcription business this is a cost effective solution as the AS-5001 only RRP $160.00 incl. GST. By using the DSS Player Pro version 5 dictation module you can continue to use Express Scribe.

Typist purchases the DSS Player Standard version 5 transcription kit (AS-2400)

The AS-2400 transcription kit consists of a RS28 USB foot control, headset and DSS Player Standard transcription module. This software is capable of playing .ds2 audio files from the DS-2400 recorder. It can also play audio from the Pro Series recorders (DS-3400, DS-5000, DS-5000iD) however some of the audio functionality is lost when playing through the Standard transcription module.

Dictation with Olympus DS-3400/DS-5000/DS-5000iD Mac User – Typist with Express Scribe on Windows

This is were we can take advantage of the generosity of Olympus. With each of the Pro Series recorders comes a single use licence for DSS Player Pro v5 dictation module for Windows and DSS Player Plus v7 for Mac. If the person doing the dictation has a Mac they will use the Mac licence. Meaning their Windows dictation module goes unused. The person dictating therefore has the option of giving this software (and therefore the unused Windows licence key) to his Windows based typist for him or her to use to convert the .ds2 audio from the person dictating to .dss format. The dictation module on Windows has the ability to convert .ds2 to .dss. On a Mac .ds2 can only be converted to .aif files, although .aif is a format that can be used by Express Scribe there is a large file size difference between a .ds2 file and a .aif file, this may cause a problem if emailing the file.

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So, this year has been a big one for Olympus voice with a revamp of all their digital recorder range. Not content with being left behind Philips had a go back in April when they rolled out, finally, Mac compatible note takers with the DVT (Digital Voice Tracer) range comprising of the 660/860/880 models. This week Philips have done a rejig in this range and discontinued the young 660/860/880 recorders and replaced them with new model numbers although essentially they are the previous recorders upgraded. Philips have also added some innovative voice recorder packages, like a set aimed at reporters and a set aimed at writers who might want to attempt their own transcription.

So what has been discontinued and what are their replacement models:

• Philips DVT LFH0660 discontinued, replaced by DVT LFH0662 (2GB – RRP AU$189)
• Philips DVT LFH0860 discontinued, replaced by DVT LFH0862 (4GB – RRP AU$249)
• Philips DVT LFH0880 discontinued, replaced by DVT LFH0882 (4GB – RRP AU$279)
• Philips DVR DragonNaturallySpeaking Voice Recorder Edition LFH-660/10 discontinued, replaced by LFH0667 (RRP AU$259)

A common change across the range is an increase in memory, that makes sense with solid state memory continuing to grow in size and drop in price. Also added to all recorders are a visual record level indicator and the USB connection, as well as powering the unit, will now also charge a rechargeable battery.

Other notable changes include uncompressed PCM recording now available on the LFH0662. High Sensitivity mic added to the LFH0862 and LFH0882 with the new “Zoom” function.

As mentioned another innovative thing Philips have done is create some Digital Voice Tracer combination packs, new packs are:

• LFH0868 (RRP AU$279) – 862 Digital Voice Tracer with docking station.
• LFH0888 (RRP AU$339) – 882 Digital Voice Tracer with docking station.
• LFH0867 (RRP AU$369) – Writers Set. 862 Digital Voice Tracer with the media player USB hand control (LFH2370/00)  which allows audio control with yours thumbs.
• LFH0885 (RRP AU$369) – Reporters Set. 882 Digital Voice Tracer with stereo lapel mic.
• LFH0895 (RRP AU$749) – Compact Meeting Recorder. I like this one, 882 Digital Voice Tracer with two of the best looking and good quality boundary mics available.

Expect to see these new models appearing around Australia from October.

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At Dictate Australia we often get calls from people who have been using their trusy Pearlcorder micro or mini cassette dictaphone for years who are in a slight panic. Either their analogue tape dictaphone has given up the ghost or they can’t find replacement cassettes or their tape based transcription kit has retired after years of service. My advice to all these people is go digital. Why? Here are four good reasons:

1. Audio Quality

Digital voice recorders utilise the latest digital technology. That means they have amazing audio pickup and can record for hours on end. The audio quality from a digital voice recorder is far superior to that of analogue tapes. Whether you are recording single speaker notes, an interview or large meetings the audio quality on good digital voice recorders is crisp and clear.

2. Happy Typist

Because the audio quality is so good from a digital voice recorder you will have a happy typist. No more will she have to strain to hear every word. If you go digital your typists can transcribe the audio on their PC or Mac, if the audio is quiet it can be boosted, if you are too loud they can turn the audio down, if you speak slowly they can speed you up to match their typing speed all using transcription software. With digital audio the clarity is better meaning your transcribed documents will have fewer timestamps or inaudible words and will likely be transcribed faster.

3. Easily Store Your Dictations

So you record to a tape, when the tape is finished then what? You write neatly on the cassette insert and file the cassette case in a drawer or in a cabinet. If you need to quickly access your audio you have to hunt through tens or hundreds of tapes to find the right one. When you do find the right tape you then have to spend time fast-forwarding through the tape trying to find the audio you need. With digital the audio is stored as a computer file. You can keep your audio on your PC or Mac, on your server, on your website even. Your audio can be easily accessed from anywhere in the world, quickly and easily if you store digital audio. You could even burn your audio to a CD or DVD for safe keeping.

4. Free Yourself from an On Site Typist

Yes we all love our on-site typist but in this day and age an on-site typist can be an expensive commodity for any business. Requiring a desk, a computer, insurance and taxes your typists can be a costly necessity just to be there to physically pass a micro cassette to. With digital audio your dictation can be sent anywhere in the world in seconds. This opens you up to either letting your trusty typist work from home or allows you to outsource your dictation to a professional outsource transcription service like our partner company The Transcription People – Australia.

I know what you are thinking, “my dictation is confidential can I trust sending it over the Internet?“. Well yes is the answer to that one. But with some provisos. If you use a professional transcription service they should have a secure file transfer mechanism in place which will encrypt your audio as it travels from your digital voice recorder to their dedicated secure server. Avoid sending confidential audio by email unless both the sender and receiver use a secure certificate. Avoid sending your audio across a secure connection to a third party, such as a service like SendThisFile, although the file transfer may be secure your audio is housed on a server out of the control of your transcription service.

The Transcription People own and administer their own servers so you can be sure that your audio is going securely and directly to them.

What To Look For?

Digital voice recorders come in two types, digital dictaphones and digital note takers. Digital dictaphones are generally aimed at people who dictate letters and notes, usually but not restricted to people in the legal and medical fields. Digital note takers are typically used for recording interviews, meetings, focus groups and lecture or conference audio. Click here for our previous blog post on the difference between a digital dictaphone and a digital note taker.

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This week I was lucky enough to attend FlyingSoloLIVE, an expo run by the FlyingSolo team held at the Australian Technology Park in Sydney. The day consisted of a number of keynote speeches by well known successful Australian business people and social media experts all aimed to educate and inspire Australian solo and small business people. The event was held as part of the New South Wales Governments Small Business Month.

For the event I decided to take along three very good but very different digital audio recorders. The Olympus WS-450s digital voice recorder, the LiveScribe Pulse SmartPen and loaded on my iPhone an app called iProRecorder. I wanted to see how each performed, which gave the best audio quality and how they lasted during a full day of recording. All my recordings were made in the Theatre Atrium at the Australian Technology Park. I took sample recordings from the back of the theatre (around 90 feet from the stage), the middle (approx. 40 feet back) and from the front row. The event had professional audio visual and the speakers had microphones.

Olympus WS-450S – This is a very new digital voice recorder launched in Australia just last month.  This is the type of digital voice recorder we sell day in/day out on our online store dictate.com.au and is a fantastic all-round performer in the digital voice world. Both Mac and Windows compatible this recorder I recommend typically for single speaker note taking, interviews and small to medium sized meetings. This is not the kind of recorder I would usually recommend for a conference type situation. For this I would generally advise the next models up (WS-550M, WS-560M or DS-55, DS-65) but I was confident that the results would be good. The device was set to SHQ recording mode and records audio in stereo .WMA audio format. The Olympus WS-450S has an RRP of AU$295 incl. GST.

The Olympus WS-450S performed very well and I was impressed, as I always am by Olympus, by the pickup quality of the audio. Staying power was no issue for the recorder and hardly made a dent in its power source which is one AAA battery. There was also no need to stress about how much audio I could squeeze onto the recorder as it has 1Gb of flash memory, even recording on the highest quality audio setting allows for 17 hours plus of recording so five or six one hour sessions were nothing.

• Ease of use:
• Staying power:
• Audio Quality:
• Value for Money:

LiveScribe Pulse SmartPen – This is my current favourite gadget. Not only will the LiveScribe Pulse SmartPen record the audio but also allows you to hand write notes in a special note pad as you are recording audio. Your hand written notes can be viewed on your computer (Windows or Mac) and the audio can be played back from any point  just by the click of a mouse or the touch of the pen on any of your hand written words or doodles. These digital hand written notes and audio can be easily shared online. This expo, as well as lectures, conferences, meetings and interviews is exactly what the LiveScribe Pulse SmartPen is designed for so I had high expectations of this gadget. The device was set to High audio quality and the microphone sensitivity set to Automatic -  audio can be exported on a Mac in .aac format. The 2Gb LiveScribe Pulse SmartPen has an RRP of AU$329 incl. GST.

Well well … hands down the best audio recorder of the three the LiveScribe Pulse SmartPen performed brilliantly. Regardless of where I was sat in the conference hall the audio pickup was very very good. Considering that most of the time the pen was laid on the chair next to me or I was writing notes in the LiveScribe Dot Paper pad. Not only do you get amazing audio pickup but the bonus of your handwritten notes as well, so really an amazing package. Like the Olympus, no issues with staying power with hardly a dent in the battery life and with a massive 2Gb of storage I could have recorded all day without a worry. I plan to write a blog post very soon dedicated to the LiveScribe Pulse SmartPen and will include video so you can see the hand written notes in the software on a PC or Mac.

• Ease of use:
• Staying power:
• Audio Quality:
• Value for Money:

iProRecorder iPhone App – This is the very first digital voice recorder app I loaded onto my iPhone and it has been used many times to record my notes and the occasional interview. Although iProRecorder can be used for conference/lecture recording as mentioned in the notes in the app store I was skeptical to see how the recorder would cope. The app was set to record in HQ recording mode and records in mono .WAV audio format. iProRecorder is currently AU$3.99 available from iTunes.

Although the audio quality was good the volume of the audio was very low. Using some software like Audacity or WavePad you can easily boost the volume but that adds time and complexity. Just listening to the audio through my computer was a struggle with the audio turned up. I could hear better with headphones connected listening to the audio on the iPhone. Staying power was also an issue, after a morning of recording, checking and sending email and tweeting by around 2pm (my phone was on from 6am) the battery was just about gone. I bought with me a Mophie Juice Pack Air rechargeable battery case to boost the iPhone power and that took my through to the end of the day but without my recording would have been cut short. A little disappointing, I think this app is best used in close proximity interviews and meetings and for lectures in your average sized classroom instead of an auditorium. Via its in built web server the audio can be easily accessed across Wi-Fi from any Windows or Mac computer.

• Ease of use:
• Staying power:
• Audio Quality:
• Value for Money:

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Olympus Voice Australia have just issued another new wholesale price list to its Australian resellers confirming three more discontinued voice recorders, a huge price cut for one popular recorder and the official launch of the new WS series recorders earlier than expected.

Discontinued: In the digital note taker range the very pricey but sheek WS-331M finally gets the chop along with the very popular WS-210S, which of course had to happen just as I wrote a huge review on the recorder! Also removed from the product range is the J300 analogue micro cassette dictaphone.

Price Cuts: The J500 analogue micro cassette dictaphone has been dropped to the same price as the axed J300 and is RRP $149.00 incl. GST now. But of note is a huge price cut for the WS-110 digital note taker dropping from RRP $355.00 incl. GST to only RRP $195.00 incl. GST

Launched: As reported in my last blog post “Olympus Australia Revamp Entire WS Series Range Of Digital Voice Recorders” the new replacement WS series digital note takers are now officially launched in Australia and their pricing has been confirmed.

• WS-450S (replaces the WS-210S) – RRP $295.00 incl. GST
• WS-550M (replaces the WS-311M) – RRP $395.00 incl. GST
• WS-560M (replaces the WS-321M & WS-331M) – RRP $495.00 incl. GST

The release of these new recorders came a week earlier than expected.

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