This month we have seen the demise of some digital notetakers from Olympus’ current range. Out go the Olympus WS-550M, VN-5500PC and VN-6800PC. The VN series recorders ends the line of super cheap discount recorders although some will still be available in the short term through national chains like Officeworks, no loss there I was never a fan of these.

The dropping of the WS-550M was a bit of a surprise, traditionally Olympus kept a range of two or three recorders in a series line up, with the loss of the WS-550M this just leaves the WS-450S and the WS-560M as the two remaining WS series recorders. These are fantastic little recorders with amazing audio pickup.

Not content with dropping recorders Olympus also have some new recorders in the pipeline for next month, we are just waiting for confirmation before announcing what they will be. You will be pleasantly surprised, some very cool recorders are coming.

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Philips Dictation in Australia have just updated their website to allow online registering of certain Philips recorders giving the end user an extra year of warranty for free.  All Philips voice equipment comes with a 1 year warranty as standard, by registering your purchase that will be extended by Philips to two years, so well worth doing for an extra five minutes of your time.

The warranty upgrade only applies to the Digital Pocket Memo recorders, the 955 Conference Kit, SpeechMikes and all other dictation equipment except the Digital Voice Tracers. The warranty upgrade doesn’t just start from now, if you have bought any of the above covered products in 2010 it can be registered for the free warranty upgrade.

Click here to register your Philips dictation product for two years warranty.

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Olympus Imaging who this year took over the distribution of Olympus voice products in Australia have recently allocated Gold and Platinum status to a select few Olympus resellers Australia wide. This restricts the number of resellers able to sell the Pro range of digital dictation and transcription products and software; the DS-5000, DS-3400 recorders and the AS-5000 transcription kit and AS-5002 transcription module software. We at Dictate Australia are proud to have become a Gold Olympus partner.

What does this mean this to the resellers. Well not much has changed for most of us, we are required to keep a healthy stock of all Pro line recorders and we are all required to be trained in the Pro recorders and software, all of which we already are. We also have more direct access to our own personal Olympus representative who can assist us and you in making sure you get the right solution for your business. Your business could be a one person shop with outsourced transcription or a large hospital or legal practice with offices around the country, both Dictate Australia and Olympus will be there to help you plan for your needs.

As we are based on the NSW Central Coast, our office is in Erina, we are able to offer demo’s of the Olympus products in our office, just call to arrange a time. If you are in Sydney we can arrange to come to you for a demo and a chat, of course this is all obligation free and there is no hard sell (I am personally not a fan of hard sell as I will buy anything if subjected to it – I currently own several time shares in Spain and frequently change my phone/internet/gas/electric provider when they come knocking at my door ), this is just an opportunity for you to have a hands on look and feel and a chat about how the recorders and transcription kits work.

As we are a national reseller for Olympus those of you outside Sydney don’t lose out either. We are available as always by phone for advice and information at any time, if you have a question about any aspect of dictation or transcription just give us a call. We can also support you remotely using our direct connect support software can connect to your PC or Mac and help you with any issues. We run both Windows (XP, Vista, 7) and Mac in the office.

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MacSpeech Scribe just released by MacSpeech lets Mac users record their voice to a digital voice recorder and then have MacSpeech Scribe transcribe it for them. The only certified digital recording devices for MacSpeech Scribe are the iPhone, iPod Touch (2G+ plus a mic) and some of the Olympus digital voice recorders.

Two of the Olympus digital voice recorders certified for use with MacSpeech Scribe are the Olympus DS-3400 and DS-5000, both from the Professional series of digital dictaphones from Olympus, these are serious digital dictaphones. They both come with DSS Player Version 7 Plus for Mac which simplifies the task of getting the audio off the recorder. The software lets you also setup users on the recorder, set noise cancelation levels, playback and edit your recorded dictation and direct record using your digital dictaphone as a high quality mic.

Out of the box both the DS-3400 and DS-5000 will record in DSS Pro digital audio format, these files have a suffix of .ds2 – files of this format can not be loaded into MacSpeech Scribe so some file conversion needs to take place, this is where DSS Player Version 7 Plus can help. On a Mac it is not possible to set the DS-3400/DS-5000 to record in .aif format by default.

For file conversion you have two options. 1. you can manually convert each file 2. you can set DSS Player Plus to automatically convert audio every time your DS-3400/DS-5000 is connected. Both are very simple:

Manually Convert DS-3400/DS-5000 Audio To .aif Format

To manually convert .ds2 audio files to .aif on a Mac using DSS Player Version 7 Plus simply right-click on the .ds2 file you want to convert and select Convert to AIFF File, your converted file will be placed in the same download folder tray as the original file. If you want to save the .aif file to an alternative location simply highlight the audio file to be converted and click the Convert to AIFF File icon .

Automatically Convert DS-3400/DS-5000 Audio When The Recorder Is Docked

If you prefer to convert every audio file during download to your Mac when your digital dictaphone is connected then open the DSS Player Preferences and click the Download tab. Here you can tick “Convert to AIFF file during download” which will have the desired affect. Your .aif files will appear in the download tray folder configured and are then ready to be loaded into MacSpeech Scribe.

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At the recent MacWorld 2010 Expo in San Francisco, the place for companies developing technologies for the Apple Mac and iPhone to show off their ideas, MacSpeech announced the launch of their new software product MacSpeech Scribe.

MacSpeech Scribe will do what alot of existing MacSpeech Dictate customers have been asking for, transcribe from a digital recording of their voice. Now you no longer have to be in front of your MacBook or iMac to dictate audio to be transcribed. Using one of the certified MacSpeech Scribe digital voice recorders you can record your thoughts anywhere. Then at a time convenient to you have MacSpeech Scribe transcribe the audio for you.

This is similar concept to the Philips LFH0667 (formerly LFH0660/10) which was a cut down version of Dragon NaturallySpeaking 10 for Windows which would only take audio from a digital recording.

MacSpeech Scribe is a stand alone product and is not an add-on to MacSpeech Dictate. If you already own MacSpeech Dictate and have created and trained a profile for your voice that profile can not be imported into MacSpeech Scribe, you will have to start from scratch with a new MacSpeech Scribe profile.

Only a small number of digital voice recorders have been certified by MacSpeech to work with MacSpeech Scribe. These are the iPhone, iPod Touch (2nd Gen up with a mic) and a few Olympus digital voice recorders. Of the Olympus recorders on the certified list only the DS-3400 and DS-5000 are currently available in Australia. MacSpeech Scribe can take audio in .aif, .aiff, .mp4, .m4a, .m4v and .wav format so in theory a huge number of other voice recorders will be compatible (although not certified). Remember, its all about the audio quality, so just because the $20 USB recorder you bought off eBay records in one of the supported audio formats the quality of that recording may leave you disappointed – stick with Olympus and you won’t go wrong.

MacSpeech Scribe is available now for download from the MacSpeech Australia store for $199. We hope to have a copy in the next few days and will blog a review of the setup, training and performance.

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Today, 15th December 2009, is day one for Olympus Imaging as they become the new distributor for Olympus voice products within Australia and New Zealand. Olympus Imaging has taken over from Nationwide Dictating who, after fifteen years of voice distribution, have called it a day. The Olympus website for information on Olympus voice products in Australia and New Zealand is now www.olympus.com.au along with Dictate Australia.

So what does this mean for the resellers and more importantly the consumers of Olympus Voice products? For the resellers we now deal with one national office instead of being split across the country, the Nationwide Dictating head office in Melbourne has been closed along with the Brisbane and Sydney offices. Olympus Imaging will operate from one location in North Ryde in Sydney. Some key staff from Nationwide Dictating have been retained by Olympus Imaging which is great news as their valuable experience and knowledge of the Olympus Voice products will be retained and will allow the resellers to continue to have excellent second line support for questions and solutions.

For the consumer we already see some good news. The latest reseller price lists have just been released today and the pricing of most top of the line professional recorders has dropped making the best digital voice recorders in Australia even more affordable, there are some huge reductions. Some examples:

• Olympus DS-5000 old RRP $995 incl. GST, new RRP $845 incl. GST
• Olympus LS-10 old RRP $895 incl. GST new RRP $595 incl. GST
• Olympus WS-550M old RRP $395 incl. GST new RRP $199 incl. GST

Along with the new price lists we are also seeing yet another change in the voice recorder product range. Gone are the excellent meeting recorders the DS-40, DS-50 and DS-65 replaced by the newer DM-450 and DM-550 models.  Also added are some of the latest voice recorders available in the UK and US that we in Australia usually have to wait for, like the LS-11 PCM music and nature sound recorder. Also new to Australia will be the VN-6800PC note taker.

Like us here at Dictate Australia, most Olympus Voice resellers will be re-jigging their pricing over the next few days and adding in the new Olympus products. As soon as we can we will get new models in for review.

Welcome Olympus Imaging to the world of digital voice and good luck.

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In a recent press release from Philips Dictation Australia yet another innovative product has been added to their product line. This one though is a little different to the norm, this really is something different and something that I am sure will be very popular is the LFH2370 Philips Media Player Typing Set.

The innovation with this product is the clever thumb controller that sits under your keyboard which allows the control of audio playback through Windows Media Player 11, iTunes and WinAmp on Windows machines and iTunes and QuickTime on a Mac. Previously people typing notes from audio played back through media player type software had to constantly switch from their word processor to stop/start/rewind audio adding a huge amount of time to the transcription process. With this little device it will make typing notes from audio a much easier, less time consuming experience.

Using the two buttons on the USB thumb control the audio can be controlled in the following ways:

• Playback : To start continuous playback, press and release the right key. The status LED glows green during playback.
• Pause : Press the right key again to pause audio playback.
• Fast Forward : Press and hold the right key during playback. When “forwarding” reaches the desired position release the key.
• Fast Rewind : Press and hold the left key while playback is paused. When rewinding reaches the desired position release the key.
• Backspace : Double click the left key to backspace the audio by three seconds.

The media player typing set LFH2370 comes with the USB thumb control, stereo headset and Philips Media Player control software and is RRP $200.00 incl. GST.

The media payer typing set is also available as part of the Philips Writers Set, known as LFH087 which comprises the media player typing set and Philips Digital Voice Tracer 682 digital voice recorder.

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This is a hot topic in the transcription world currently. The new DSS Pro (.ds2) audio format now in use by default on all the Olympus digital dictaphones: DS-2400, DS-3400, DS-5000 and DS-5000iD. It is a hot topic for a couple of reasons, often a transcriber can not play the new .ds2 audio files because:

1. Transcriptionist has an older Olympus transcription kit (AS-2300 or AS-4000)
2. Transcriptionist uses free Express Scribe software

There are a number of ways to get around this glitch and the options depend on what you have already and what operating system you use. I will try to cover all possible solutions, if I miss one please let me know and I will update this post. What I will say right from the outset is that these solutions are work arounds for typists who choose not to stay up-to-date with the latest software. By purchasing an Olympus AS-5000 transcription kit (or just the DSS Player Pro transcription module software AS-5002 if you already own an RS-28 Olympus foot pedal) all these issues will go away. The latest DSS Player Pro transcription module is fully compatible with the DSS Pro (.ds2) audio files.

So let me try and cover all options for those who do not have the latest DSS Player Pro transcription module.Dictation with Olympus DS-3400/DS-5000/DS-5000iD Mac or Windows User – Typist with Olympus AS-4000 transcription kit on Windows

The AS-4000 transcription kit comprised a foot pedal, headset and DSS Player Pro version 4 transcription module software. Using the DSS Player Pro version 5 software which comes with the DS-3400/DS-5000/DS-5000iD the DSS Player Pro version 4 transcription module can be updated, free of charge, to DSS Player Pro version 5 transcription module. Thereby giving you a transcription kit compatible with the new .ds2 audio files. However, you must have an RS-28 transcription foot pedal, the older RS-26 transcription foot pedal will not function with DSS Player Pro version 5 transcription module. The upgrade will generate a new licence key specifically for the DSS Player Pro version 5 transcription module. You must write this licence key down and keep it safe. I suggest write it on a post-it note and keep it with the DSS Player Pro version 4 software CD and licence key.

Dictation with Olympus DS-3400/DS-5000/DS-5000iD Mac User – Typist with Olympus AS-2300/AS-4000 transcription kit on Mac

As you will likely already know, the functionality of the DSS Player Version 7 Plus on the Mac lacks some of the functionality of the DSS Player Pro v5 software for Windows. One key feature missing is the ability to set Classic Mode on your Pro Series recorder through the Mac software, this can only be done using the Windows dictation module. Therefore you will either need a Windows machine to install the DSS Player Pro v5 dictation module to change the default recording mode on your dictaphone or if you run Windows on your Mac using virtualisation software (VMWare Fusion, Parrallels, VirtualBox) you can set it using your Windows virtual machine.

If you do not have a Windows machine available your options are: 1. Upgrade your transcription kit to an AS-5000 or 2. Auto convert on download all dictation recorded on your DS-3400/DS-5000/DS-5000iD to .aif format which can be transcribed by older Olympus transcription kits on Mac. On your Mac select Preferences and then click the Download tab. Then tick “Convert to AIFF file during download”, see below.

Dictation with Olympus DS-2400 – Typist with Olympus AS-2300 transcription kit on Windows

The AS-2300 transcription kit comprised a foot pedal, headset and DSS Player Standard version 4 transcription module software. Using the DSS Player Standard version 5 software which comes with the DS-2400 the DSS Player Standard version 4 transcription module can be updated, free of charge, to DSS Player Standard version 5 transcription module. Thereby giving you a transcription kit compatible with the new .ds2 audio files. However, you must have an RS-28 transcription foot pedal, the older RS-26 transcription foot pedal will not function with DSS Player Standard version 5 transcription module. The upgrade will generate a new licence key specifically for the DSS Player Standard version 5 transcription module. You must write this licence key down and keep it safe. I suggest write it on a post-it note and keep it with the DSS Player Standard version 4 software CD and licence key.

Dictation with Olympus DS-3400/DS-5000/DS-500iD on Windows – Typist with Express Scribe on Windows

For this combination we have a few options:

• Set the recorder (DS-3400/DS-5000/DS-5000iD) to record in .dss format (known as Classic mode) by default instead of .ds2
• Convert the audio from .ds2 to .dss before sending to the typist
• Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)
• Typist purchases the DSS Player Pro version 5 transcription kit (AS-5000)

Set the recorder (DS-3400/DS-5000/DS-5000iD) to record in Classic Mode by default

Using the DSS Player Pro version 5 dictation module it is possible to set the DS-3400/DS-5000/DS-5000iD to record by default in the .dss audio format, this is know as “classic mode”. This is set in the dictation module software itself and the setting uploaded to the recorder. View ourvideo demonstrating how to set Classic Mode.

Convert the audio from .ds2 to .dss before sending to the typist

With the files from the recorder loaded into the DSS Player Pro dictation module it is possible to convert the file format from .ds2 to .dss by simply right-clicking on the file and selecting “Convert Dictation..” and then select the audio format you want to convert to, the choice includes .dss

Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)

This is the cheapest option for the transcription typist. The dictation module software is the same software that comes with the DS-3300/DS-5000/DS-5000iD, this can be installed on a Windows PC and can be used when receiving a .ds2 file simply for audio file conversion to .dss. If you are an independent or outsourced transcription business this is a cost effective solution as the AS-5001 (DSS Player Pro dictation module) is only RRP $160.00 incl. GST. By using the DSS Player Pro version 5 dictation module you can continue to use Express Scribe. Do not be tempted to ask to borrow the software CD that comes with the recorder, the licence is a single user licence and would have been used and registered when the person using the recorder would have installed their software.

Typist purchases the DSS Player Pro version 5 transcription kit (AS-5000)

This is for the serious transcriptionist. The AS-5000 kit comes with all you would need, Olympus RS-28 foot pedal, transcription headset and DSS Player Pro version 5 transcription module. This is the perfect accompaniment to the DS-3400/DS-5000/DS-5000iD recorders and can be set to automatically receive and load transcription from these recorders. All the features available in the dictation module are passed to the transcription module like prioritisation and audio notes. The RRP for the AS-5000 kit in Australia is $525.00 incl. GST – note this kit will accept audio from ALL Olympus digital voice recorders.

Dictation with Olympus DS-2400 – Typist with Express Scribe on Windows

It is not possible to set the DS-2400 to record in “classic mode” like the Pro series dictaphones. So this leaves the transcriptionist with only a couple of options.

• Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)
• Typist purchases the DSS Player Standard version 5 transcription kit (AS-2400)

Typist purchases the DSS Player Pro version 5 dictation module (AS-5001)

As just covered above, this is the cheapest option for the transcription typist. The dictation module software is the same software that comes with the Pro series recorders DS-3300/DS-5000/DS-5000iD and can be installed on a Windows PC for audio file conversion from .ds2 to .dss. If you are an independent or outsourced transcription business this is a cost effective solution as the AS-5001 only RRP $160.00 incl. GST. By using the DSS Player Pro version 5 dictation module you can continue to use Express Scribe.

Typist purchases the DSS Player Standard version 5 transcription kit (AS-2400)

The AS-2400 transcription kit consists of a RS28 USB foot control, headset and DSS Player Standard transcription module. This software is capable of playing .ds2 audio files from the DS-2400 recorder. It can also play audio from the Pro Series recorders (DS-3400, DS-5000, DS-5000iD) however some of the audio functionality is lost when playing through the Standard transcription module.

Dictation with Olympus DS-3400/DS-5000/DS-5000iD Mac User – Typist with Express Scribe on Windows

This is were we can take advantage of the generosity of Olympus. With each of the Pro Series recorders comes a single use licence for DSS Player Pro v5 dictation module for Windows and DSS Player Plus v7 for Mac. If the person doing the dictation has a Mac they will use the Mac licence. Meaning their Windows dictation module goes unused. The person dictating therefore has the option of giving this software (and therefore the unused Windows licence key) to his Windows based typist for him or her to use to convert the .ds2 audio from the person dictating to .dss format. The dictation module on Windows has the ability to convert .ds2 to .dss. On a Mac .ds2 can only be converted to .aif files, although .aif is a format that can be used by Express Scribe there is a large file size difference between a .ds2 file and a .aif file, this may cause a problem if emailing the file.

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So, this year has been a big one for Olympus voice with a revamp of all their digital recorder range. Not content with being left behind Philips had a go back in April when they rolled out, finally, Mac compatible note takers with the DVT (Digital Voice Tracer) range comprising of the 660/860/880 models. This week Philips have done a rejig in this range and discontinued the young 660/860/880 recorders and replaced them with new model numbers although essentially they are the previous recorders upgraded. Philips have also added some innovative voice recorder packages, like a set aimed at reporters and a set aimed at writers who might want to attempt their own transcription.

So what has been discontinued and what are their replacement models:

• Philips DVT LFH0660 discontinued, replaced by DVT LFH0662 (2GB – RRP AU$189)
• Philips DVT LFH0860 discontinued, replaced by DVT LFH0862 (4GB – RRP AU$249)
• Philips DVT LFH0880 discontinued, replaced by DVT LFH0882 (4GB – RRP AU$279)
• Philips DVR DragonNaturallySpeaking Voice Recorder Edition LFH-660/10 discontinued, replaced by LFH0667 (RRP AU$259)

A common change across the range is an increase in memory, that makes sense with solid state memory continuing to grow in size and drop in price. Also added to all recorders are a visual record level indicator and the USB connection, as well as powering the unit, will now also charge a rechargeable battery.

Other notable changes include uncompressed PCM recording now available on the LFH0662. High Sensitivity mic added to the LFH0862 and LFH0882 with the new “Zoom” function.

As mentioned another innovative thing Philips have done is create some Digital Voice Tracer combination packs, new packs are:

• LFH0868 (RRP AU$279) – 862 Digital Voice Tracer with docking station.
• LFH0888 (RRP AU$339) – 882 Digital Voice Tracer with docking station.
• LFH0867 (RRP AU$369) – Writers Set. 862 Digital Voice Tracer with the media player USB hand control (LFH2370/00)  which allows audio control with yours thumbs.
• LFH0885 (RRP AU$369) – Reporters Set. 882 Digital Voice Tracer with stereo lapel mic.
• LFH0895 (RRP AU$749) – Compact Meeting Recorder. I like this one, 882 Digital Voice Tracer with two of the best looking and good quality boundary mics available.

Expect to see these new models appearing around Australia from October.

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At Dictate Australia we often get calls from people who have been using their trusy Pearlcorder micro or mini cassette dictaphone for years who are in a slight panic. Either their analogue tape dictaphone has given up the ghost or they can’t find replacement cassettes or their tape based transcription kit has retired after years of service. My advice to all these people is go digital. Why? Here are four good reasons:

1. Audio Quality

Digital voice recorders utilise the latest digital technology. That means they have amazing audio pickup and can record for hours on end. The audio quality from a digital voice recorder is far superior to that of analogue tapes. Whether you are recording single speaker notes, an interview or large meetings the audio quality on good digital voice recorders is crisp and clear.

2. Happy Typist

Because the audio quality is so good from a digital voice recorder you will have a happy typist. No more will she have to strain to hear every word. If you go digital your typists can transcribe the audio on their PC or Mac, if the audio is quiet it can be boosted, if you are too loud they can turn the audio down, if you speak slowly they can speed you up to match their typing speed all using transcription software. With digital audio the clarity is better meaning your transcribed documents will have fewer timestamps or inaudible words and will likely be transcribed faster.

3. Easily Store Your Dictations

So you record to a tape, when the tape is finished then what? You write neatly on the cassette insert and file the cassette case in a drawer or in a cabinet. If you need to quickly access your audio you have to hunt through tens or hundreds of tapes to find the right one. When you do find the right tape you then have to spend time fast-forwarding through the tape trying to find the audio you need. With digital the audio is stored as a computer file. You can keep your audio on your PC or Mac, on your server, on your website even. Your audio can be easily accessed from anywhere in the world, quickly and easily if you store digital audio. You could even burn your audio to a CD or DVD for safe keeping.

4. Free Yourself from an On Site Typist

Yes we all love our on-site typist but in this day and age an on-site typist can be an expensive commodity for any business. Requiring a desk, a computer, insurance and taxes your typists can be a costly necessity just to be there to physically pass a micro cassette to. With digital audio your dictation can be sent anywhere in the world in seconds. This opens you up to either letting your trusty typist work from home or allows you to outsource your dictation to a professional outsource transcription service like our partner company The Transcription People – Australia.

I know what you are thinking, “my dictation is confidential can I trust sending it over the Internet?“. Well yes is the answer to that one. But with some provisos. If you use a professional transcription service they should have a secure file transfer mechanism in place which will encrypt your audio as it travels from your digital voice recorder to their dedicated secure server. Avoid sending confidential audio by email unless both the sender and receiver use a secure certificate. Avoid sending your audio across a secure connection to a third party, such as a service like SendThisFile, although the file transfer may be secure your audio is housed on a server out of the control of your transcription service.

The Transcription People own and administer their own servers so you can be sure that your audio is going securely and directly to them.

What To Look For?

Digital voice recorders come in two types, digital dictaphones and digital note takers. Digital dictaphones are generally aimed at people who dictate letters and notes, usually but not restricted to people in the legal and medical fields. Digital note takers are typically used for recording interviews, meetings, focus groups and lecture or conference audio. Click here for our previous blog post on the difference between a digital dictaphone and a digital note taker.

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