Thanks for dropping by and leaving your comment.

That sounds like an odd one. I would check the Olympus website first and make sure you have the latest patches for your DSS Player v7 Plus software (there are some new patches for Lion compatiblility) and also re-seat the foot pedal (pull it out and re-plug). If you are still having problems email me direct and I can give you the Olympus AU support number and they can go through some options with you.

Olympus Audio Software Patches and Updates

Thanks

Dave
Dictate Australia

Thanks for your comment. The DS-2300 was replaced by the DS-2400, you were probably advised to go with the DS-3400 as it is not possible to go classic mode with the DS-2400 software – as you are used to the older style formats classic mode makes sense for you.

“Now all the files download as DS2 … despite “Classic” format being selected” this sounds like you have set classic mode BUT have not broadcast this to the recorder, this is an essential step. Here is a link to my YouTube video showing how to set classic mode on an Olympus DS-5000 dictaphone. It is exactly the same for the DS-3400, note the broadcast step – the recorder needs to be connected and on during this step.

That should fix your problem and you will then get .dss audio files and no more .xml files. Once you have your .dss files you can convert as usual. Even with .ds2 files your software that came with your DS-3400 can convert them to .WAV for you.

Let me know how you go.

Thanks

Dave
Dictate Australia

We needed another two records and ended up buying the DS-3400 as we were told the DS-2300 was not longer available and the DS-3400 was the similar model.

Now all the files download as DS2 … despite “Classic” format being selected … and we can’t seem to convert files to WAV. Also we keep getting XML files download with every file we download.

I have to have two versions of the software on my computer – one for the DS2300 and another for the DS3400.

1 – How can I change the download from DS2 to DSS
2 – How can I set it so the download all so it actually downloads DSS and WAV … at the same time.

Thanks for your comment. My understanding is that Express Scribe Pro will play .ds2 from all manufacturers – as DSS Pro is a standard the audio should be the same from any recorder. However saying that I do remember some differences between older .dss files recorded on Philips and Olympus recorders. I would check that you have the latest version of Express Scribe Pro (I have seen a couple of updates lately) and if you are are still having issues get onto NCH for comment. AS-5001 is the Olympus Pro Dictation module software, this is the software shipped with the Olympus DS-5000, DS-5000iD and DS-3400 digital dictaphones – the software will not work with Express Scribe – you would be better off looking at the AS-5002 software which is the transcription module and use that instead of Express Scribe. However as you are receiving audio from a Philips recorder you might be better off grabbing the Philips transcription software just to be totally safe.

Essentially Express Scribe Pro should be working with your .ds2 files so check for any updates first then grab NCH if still no good.

Thanks

Dave
Dictate Australia

Thanks for your comment. Ouch ! You will also need the DSS Player Pro R5 transcription module, so the kit would have been a better option for you. The R4 software does not have the RS28 drivers, going to Windows 7 you need to upgrade the pedal and the software.

Hope that helps.

Dave
Dictate Australia

Yes for sure. The download folders are actual folders on your computer so you can simply change their location to be a Dropbox shared folder. Dropbox is an excellent platform for securely moving around dictation and transcription.

I hope that helps !

Dave
Dictate Australia

Is it possible to copy DSS Player Pro files from the transcription module (I.e. files sitting in download folder A for example or the Transcription tray) – and then paste to a Dropbox folder. They would then be accessed by a home based typist who would copy the files from Dropbox and paste back in to a DSS transcription module on a laptop for transcribing.

Help !

No is the answer to your question. To use the RS-28 you will need the software driver which is only available with the DSS Player Pro v5 Transcription Module software which is not free. For a very cheap solution you could use the free version of Express Scribe from NCH Software and use keys on the keyboard to control your audio playback rather than pay for another foot pedal.

I hope that helps.

Dave
Dictate Australia

I have a Olympus Foot Switch RS28.
My wish is to be able to use this foot pedal, nothing fancy. I want to be able to push a button on the pedal and then my audiofile should play/pause.
Can i get a program that doesnt cost anything? and where can i find drivers for my foot switch?

help me please

If the .ds2 files are from Olympus you can use either their DSS Player Pro R5 Dictation Module software to convert (also known as AS-5001) or the standard version of their Sonority Software will also convert .ds2 to .dss – Sonority comes free with the higher end notetakers like the DM-450/DM-550,DM-3/DM-5 and LS-3/LS-10/LS-11.

Philips will likely have similar software although I am not aware as we no longer sell Philips equipment.

Hope that helps.

Dave
Dictate Australia

Many thanks!

Thanks for your comment. If the app records in WAV format then yes you could use either the AS-2400 or AS-5000 transcription kits. Both these kits will accept .MP3, .WAV, .DSS and .DS2 audio formats. I would recommend you go with the AS-2400 over the AS-5000 as you will not use the functionality in the AS-5000 kit.

I have the manual for both kits in PDF if you would like me to email them to you?

Thanks

Dave
Dictate Australia

Your cheapest option is to upgrade to DSS Player version 7 for Mac – this is available on the DSS Player Pro v5 Dictation Module (AS-5001) disk. This is the software provided with the DS-3400 and DS-5000 digital recorders and will allow you to convert the .ds2 files to .aiff for playback on your Mac using your existing software.

Alternatively you can to go the AS-2400 transcription kit which will facilitate the playback of .ds2 and the older .dss files on Mac.

Unfortunatly the DS-2400 records only in .ds2 and as it comes with DSS Player Standard you can not can the default record mode (classic mode) unlike on the DS-3400 and DS-5000.

Hope that helps.

Dave
Dictate Australia

I work on MacBook Pro (Mac Os X version 10.6.6) and have Dss Player version 6 installed on it.

I work for different clients and only 1 of them has just bought an new DS-2400 digital voice recorder. She makes .ds2 files with it, which I cannot listen to with my version of dss player.

I would upgrade this, but I think I cannot hear the older .dss recordings anymore then.
As I have more clients working with the older system, this is a problem for me.

Is there a solution with which I can listen the .dss files AND the .ds2 files?

Sorry for my not so good English, I am from Belgium.

Thank you very much for a quick reply!

Greetings,

Mieke

Thanks for your New Years Eve comment. Essentially if you receive an Olympus .ds2 audio file you will need up-to-date Olympus software to play it, simply renaming the file extension from .ds2 to .dss will not work. As I have detailed in my post “Options for Playing Olympus .ds2 Audio Files …” there are a number of options available, both at the dictators side and the transcriptionist side. As a transcriptionist you should always have the latest transcription software, it is a necessary expense to enable you to provide your service.

I suggest you take the plunge and get the latest transcription kit from Olympus or at least the DSS Player Pro v5 dictation module which will let you convert .ds2 to .WMA

Thanks

Dave
Dictate Australia

I am trying to play ds2 files with the extension .dss on them. copied & dropped the file into folder a (there is folders A-G) and the player popped out to play the file, but the player keys are “greyed out” and will not function. what do I do? I hv a wonderful opportunity to make the money I need but I have tried everything. The Olympus guy said that the file maybe corrupt. He showed me how to go my documents the message folder & folder a & drop the file in there and it showed up. By the way, importing the file would not work. I tried 100 times probably I would do it but the file would now show up in the folder a. what is my problem: folder name goes like this 11111111111 patient DOCTOR.dss (that is 11 numbers+space+patient last name in lower case+doctors last name in ALL UPPER CASE+.dss (however, boss says this is a ds2 file). boss uses v7 she says. I tried it on v7 and same thing happened. and I tried on a trial version of v5 and the same thing happened (in that it would import but WOULD NOW SHOW UP IN FOLDER A). What do I do? PLEASE HELP ME. I DON’T HAVE THE MONEY TO BUY MORE SOFTWARE. The Olympus guy said I could buy the foot pedal (RS27) for $50.00 which comes with the AS 2400 transcription kit. I already have RS23 which came with DSS Player Pro Release 1 software from 10 years ago, but he said this would not work. So, I think a friend has the RS27 foot pedal & will bring to me today. But shouldn’t it play without the foot pedal being attached. It played the welcome message without it? PLEASE HELP!!! TODAY IS 12/31/2010 – THE DAY BEFORE NEW YEAR!!! I have been working on getting this to work for a week now!!! Barbie